COVID-19 Staff FAQ

Last updated: 25 January 2022

Current Situation

Click below to find out the latest situation and restriction levels in your area.

Important information

We hope everyone is continuing to keep safe and well out there. Please read the following information carefully as we make regular updates, and let us know if you have any questions.

If you’re feeling a little overwhelmed by everything, take a few deep breaths, and remember you’re doing an amazing job under extraordinary circumstances. 

In this article, we cover:


General questions

What are the current COVID-19 Protection Framework restrictions?

Find out what restrictions are in place at the current system so you can keep everyone in your community safe.

Click here to find out more about the framework settings.


What are the symptoms of COVID-19?

Find out what the COVID-19 symptoms are, how fast they appear and what to do if you have any symptoms. If you, a household member, or a close contact is experiencing any symptoms, please also notify your Service Facilitator / Care Coordinator or Manager as soon as possible.

Click here to view COVID-19 symptoms.


How can I track where I have been?

All staff are encouraged to download the NZ COVID Tracer App to their phones and scan each time they enter or leave their services and at other locations and businesses in the community. If you cannot use the Tracer App, please use an alternative system, e.g. manual sign-ins and keeping a record of your movements. Remember that it is now mandatory to scan or manually sign in at cafes, busy venues, and events.

Click here to download the NZ COVID Tracer App


What are the current locations of interest?

Please regularly check the locations of interest for updates. If you attended one of the locations during the relevant times, please follow the directions for that location and notify your Service Facilitator / Care Coordinator or Manager as soon as possible.

Click here to view locations of interest


What should I do if I become unwell?

If you have cold, flu or COVID-19 symptoms, call Healthline, your doctor or iwi health provider. They will tell you if you should get a COVID-19 test. If you are required to take a test, please notify your Service Facilitator / Care Coordinator or Manager as soon as possible.

Click here to view more info about testing


How can I prove I’m an essential worker?

If you travel from within a Red Level area to an Orange or Green area for work or to attend your shifts, please always take your Staff ID card and your Proof of Identity as an essential worker letter (request from your Line Manager or Service Facilitator / Care Coordinator). If you have not received your MBIE Travel Exemption Permit Letter, please ring your Service Facilitator / Client Coordinator or manager immediately.

For Line Managers or Service Facilitators / Care Coordinators: Please call MySkill if you need to request a letter, and then send that letter to the staff member or the person who asked it in the first instance.

For MySkill Coordinators: If you receive any calls directly from a staff member, please direct them to their manager unless they are from the HealthCare NZ Community and Rehabilitation service – where you can process the request. All essential staff who need to travel from a Red setting to an Orange or Green setting will need to provide a Covid-19 negative test every 7 days starting from Wednesday 8 September 2021.


Support services questions

Our services under Red Setting

  • All office locations are encouraged to work from home
  • Staff that must work from the office must be double vaccinated, a 2-meter social distancing needs to be in place and split teams with alternative weeks in the office to limit exposure
  • Where possible, split teams with alternative weeks in the office to limit exposure
  • Masks must be worn when moving around communal areas and meetings
  • All visitors and contractors to office locations must produce their My Vaccine Pass
  • Business-critical travel only i.e., requires approval by the relevant Executive
  • When applicable, staff that travelled from a Red area must wear a mask in the office with a lower rating (Orange or Green)
  • When applicable, staff returning from a Red area must wear a mask for 5 days when in the office (at a lower setting) and monitor for symptoms. If the staff has no symptoms after 5 days, work per the setting requirements.
  • Masks are compulsory when using all public transport and social settings per the Government requirements
  • Meetings with unvaccinated clients/visitors to be held outside the office, preferably in an open-air setting with appropriate social distancing
  • Where clients attend offices for the purpose of receiving a service (Mental Health, Seating To Go etc.), follow the appropriate MoH guidance for those services and ensure they sign in and scan in through the COVID tracer app.
  • No hongi’s when greeting visitors / no handshaking

Is there still home and community support?

We still provide Home & Community Services. Homecare Support Workers will attend all shifts on their roster unless they’re advised of any changes.

What services are NZCare and Geneva Community Living Support providing?

Service planning and delivery

While regions are at Red, disability residential community providers:

  • Will operate while following public health measures.
  • Must minimise staff movement between residential houses, so staff are in physical contact with a minimum number of people to prevent infection from spreading.

Respite (planned and in-home)

  • Should be minimised between homes so that staff are in physical contact with a minimum number of people to prevent infection from spreading.
  • Whānau should provide transport to and from the respite.
  • Out of home respite providers should ensure thorough hygiene practices during and between stays to eliminate the risk of transmission.
  • My Vaccine Pass must be shown to providers for eligible people to ensure they can access the community (for example, libraries, retail, hospitality).

Day services

  • Can open with 1-metre physical distancing (some services will face capacity limits).
  • Personal Protective Equipment (PPE) must be worn where physical distancing cannot be maintained.
  • My Vaccine Pass must be shown to providers for eligible people to ensure they can access the community (for example, libraries, retail, hospitality).
  • Other options should be considered for those who cannot attend.

What services are Geneva Rehabilitation and Disability Support providing?

  • Telehealth is the primary form of service delivery. However, all aspects of business can be delivered face to face if telehealth cannot meet clinical needs. 

Risk assessment used to consider the level of PPE required, the method of service delivery (for example, remote or face to face), and staff movements in the location of our services if case numbers are high or vaccination rates are low

  • Recommend face coverings when leaving the house.
  • Maintain 1-metre physical distancing (some support services will face capacity limits)
  • Wear PPE when physical distancing cannot be maintained.
  • Sight My Vaccine Pass for eligible people to ensure they can access the community (for example, libraries, retail, hospitality), ensuring people have their My Vaccine Pass when going out.
  • Screen all visitors for COVID-19.
  • Log all visitors using the NZ COVID Tracer app or a manual sign in for contact tracing.
  • Restrictions on numbers pertain only to physical space limitations and ensuring physical distancing; therefore, maximum numbers will vary across sites.
  • Other options will be considered for those who cannot attend our services for health reasons.
  • Our services that focus on facilitating social connections will follow settings guidance.
  • Equipment and modification services will be carried out, drawing on all risk assessment, contact tracing, use of PPE, physical distancing (where appropriate) and use of the NZ COVID Tracer app or a manual sign in for contact tracing.
  • Equipment will be provided that can be delivered to a person’s home and safely set up by the people in that home. More complex equipment will be considered on a case by case basis, but every effort will be made to deliver services.
  • Housing and vehicle modifications that can be safely carried out will be conducted.
  • The entire team can meet and gather with 1m distancing and face covering.

What services are Solora providing?

  • ACC, IHCS and ISSC – Follow MOH guidelines for home and community support and disability health services.

What services are MySkill providing?

  • No face to face training unless the urgent need is identified and approved by Health and Safety, Operations and MySKill.
  • All MySkill staff work from home except the Business Operations Training Team (Service Centre training).
  • Practical observations continue with appropriate PPE and risk assessment.

What services are Explore/Gains providing?

  • Refers to all services delivered, including individual and group-based services in the community, in residential settings or New Zealand Health Group offices.
  • Telehealth is the primary form of service delivery. However, all services can be delivered face to face if telehealth cannot meet the client’s clinical needs. 
  • If delivering face to face services, 1-meter physical distancing must be maintained, and appropriate PPE used.
  • Clients can be seen in the office with public health measures – scanning in, screening, PPE, distancing and cleaning protocols.  No congregation in waiting areas or overlap between clients.
  • If all members provide vaccination for group training, group sizes can be up to 100. Assuming 1-meter physical distancing can be maintained.
  • If any group members do not provide proof of vaccination, the pass group size is limited to 25 or less. Assuming 1-meter physical distancing can be maintained.
  • Spaces where group training is provided must have adequate ventilation, and there is to be an accurate attendance record and no shared catering.
  • If multiple groups are in one space, groups must remain greater than 2m apart, and cleaning must be completed after leaving a space.

What services are Mental Health NZ’s Crisis Respite providing?

  • Services continue to be provided face to face.
  • 1-meter physical distancing must be maintained and appropriate PPE used.
  • If whaiora has been defined as having a High Index of Suspicion before entry and has had a COVID-19 test, they will only be admitted to the service if they are the only whaiora in the house at that time. No other whaiora will be accepted into service until the person receives confirmation of a negative test result. A small dedicated team will work with the whaiora.

What services are Mental Health NZ’s other services providing?

  • All services can be delivered face to face if telehealth cannot meet the client’s clinical needs. 
  • Car cleaning protocol and passenger protocol apply – essential trips only (Doctors, chemist, groceries etc.)
  • Planned respite will continue to be provided at the Respite Services that are allowed/can safely remain open.
  • For all other services, it’s business as usual and working from home.

Direct to Consumer

  • Staffing services continue per client requirements as normal.
  • Freedom Consultants continue field installations and work orders with appropriate PPE for in-home services.
  • Private Care NZ follows home & community services regarding PPE and provides limited services as requested by clients.

Office locations

  • Auckland locations to work from home until advised otherwise (early 2022).
  • Office locations are encouraged to work from home.
  • Staff that are required to work from the office must be double vaccinated, and a 2m social distancing be in place.
  • Where possible, split teams with alternative weeks in the office to limit exposure.
  • Masks must be worn when moving around communal areas and meetings.
  • All visitors and contractors to office locations must produce their My Vaccine Pass.
  • Business-critical travel only – approval by the relevant Executive.
  • Staff that travelled from a red area must wear a mask in the office with a lower rating (amber or green).
  • Staff returning from a red area must wear a mask for 5 days when in the office (at a lower setting) and monitor for symptoms. If no symptoms after 5 days, work per the setting requirements.
  • Masks are compulsory when using all public transport and social settings per the Government requirements.
  • Meetings with unvaccinated clients/visitors to be held outside the office, preferably in an open-air setting with appropriate social distancing.
  • No hongi’s when greeting visitors / no handshaking.

Our services under Orange Setting

Are we still providing home and community support?

We still provide Home & Community Services. Homecare Support Workers will attend all shifts on their roster unless they’re advised of any changes.

What services are NZCare and Geneva Community Living Support providing?

  • Residential Services will operate as per usual. Staff may move between services; however this will be kept to a minimum. Visits with agreed whānau and close friends are allowed with mandatory recording and contract tracing.
  • Disability Community Support Services are provided as per usual. Staff movement should be minimised between homes, and activities should maintain physical distancing where possible.
  • Respite and Day Services will re-open in a limited way and where urgent support is required.

What services are Geneva Rehabilitation and Disability Support providing?

  • All aspects of business can be delivered in person if telehealth cannot meet clinical needs. 
  • Risk assessment used to consider the level of PPE required, the method of service delivery (for example, remote or face to face), and staff movements in the location of our services if case numbers are high or vaccination rates are low.
  • Will maintain 1-metre physical distancing (some support services will face capacity limits).
  • Wear PPE where physical distancing cannot be maintained.
  • Encourage the use of face coverings everywhere.
  • Log all visitors using the NZ COVID Tracer app or a manual sign in for contact tracing.
  • Restrictions on numbers pertain only to physical space limitations and ensuring physical distancing. Therefore maximum numbers will vary across sites.
  • My Vaccine Pass must be shown to providers for eligible people to ensure they can access the community.
  • We will develop other options for those who cannot attend our services due to health reasons.
  • Equipment and modification services will be carried out, drawing on all risk assessment, contact tracing, use of PPE, physical distancing (where appropriate) and use of the NZ COVID Tracer app or a manual sign in register for contact tracing.
  • Regional offices/bases are open, within office guidelines.

What services are Solora providing?

  • ACC, IHCS and ISSC Services – all services delivered BAU.

What services are Explore/Gains providing?

Refers to all services delivered, including individual and group-based services in the community, in residential settings or NZHG offices.

  • All services can be delivered face to face if telehealth cannot meet the client’s clinical needs. 
  • Clients can be seen in the office with public health measures – scanning in, screening, PPE, distancing and cleaning protocols.  No congregation in waiting areas or overlap between clients.
  • If all members provide a vaccination pass for group training, there is no limit on the group size.
  • If any group members do not provide proof of vaccination, the pass group size is limited to 50 or less. Assuming 1-meter physical distancing can be maintained.
  • Spaces where group training is provided must have adequate ventilation; there must be an accurate attendance record and no shared catering.
  • If multiple groups are in one space, groups must remain greater than 2m apart, and cleaning must be completed after leaving a space.

What services are Mental Health NZ providing?

  • Services continue to be provided face to face if telehealth cannot meet the client’s clinical needs.
  • 1-meter physical distancing must be maintained and appropriate PPE used.
  • If whaiora has been defined as having a High Index of Suspicion before entry and has had a Covid test, they will only be admitted to the service if they are the only whaiora in the house at that time. No other whaiora will be accepted into service until the person receives confirmation of a negative test result. A small dedicated team will work with the whaiora.

What services are MySkill providing?

  • Business as usual with risk assessments in place for face-to-face training.

What services are Umbrella providing?

  • All services can operate normally.  In-person meetings, consultations and workshops are available.
  • Customers are required to ensure all H&S guidelines are met when providing a venue, including appropriate distancing (1m between colleagues, 2m or facilitator, adequate ventilation, accurate attendance record, no shared catering, all participants are double vaccinated).

Direct to Consumer

  • Staffing services continue per client requirements as normal.
  • Freedom Consultants continue field installations and work orders with appropriate PPE for in-home services.
  • Private Care NZ follows home & community services regarding PPE and works with clients on the level of support they require.

Office locations

  • Office locations are encouraged to work from home.
  • Staff working from the office must be double vaccinated, and a 1m social distancing be in place.
  • Where possible, split teams with alternative weeks in the office to limit exposure.
  • All visitors and contractors to office locations must produce their My Vaccine Pass.
  • Business-critical travel only to Red locations – approval by the relevant Executive.
  • Staff that travelled from a Red area to an Orange area must wear a mask in the office with a lower rating (Orange or Green).
  • Staff returning from a Red area must wear a mask for 5 days when in the office (at a lower setting) and monitor for symptoms. If no symptoms after 5 days work per the setting requirements.
  • Meetings with unvaccinated clients/visitors to be held outside the office, preferably in an open-air setting with appropriate social distancing.
  • No hongi’s or handshaking when greeting visitors.

Our services under Green Setting

  • You can go back to business as usual for all services you provide 
  • Risk assessment used to consider 
    • The level of personal protection equipment (PPE required)  
    • The method of service delivery (for example, remote or face to face) 
    • Staff movements in the location of our services if case numbers are high or vaccination rates are low.   
  • Continue following safety precautions and wearing masks in all public transport across Aotearoa New Zealand 
  • Please download and use the NZ COVID Tracer App
  • Stay home and self-isolate if you are unwell 
  • Use My Vaccine Pass 
  • Office locations – all workplaces are open.  
  • Face coverings are encouraged indoors. 

More information

How do I know if it’s safe to interact with clients?

You can download the updated Ministry of Health’s (MOH) Risk Assessment guidelines to determine whether interacting with clients is safe.  Please refer to this document before the start of every shift to ensure your and your client’s health and safety.  Based on this Risk Assessment guideline, please immediately advise your Care Coordinator/Service Facilitator if you have any concerns before the start of every shift.

The updated risk assessment guide can be found in this document
The updated COVID-19: Infection prevention and control recommendations for health and disability care workers and be found here

Taking leave questions

What leave can you take if you need a COVID-19 test?

If you require a COVID-19 test and you cannot work from home (e.g. Support Workers, other field staff, or office staff without a laptop), you will be paid for the time off work until you receive a negative result under the Short-Term Absence Payment. If the Incident Report (IR) is not completed, you won’t be eligible for payment.  Please click here re instructions on how to access and complete the Incident Report (IR) form.

For an Incident Report (IR) to be completed:

  • For Field Staff (e.g., Support Workers):  Call our office immediately

For HeathCare NZ Field Staff:  call 0800 002 722 (Service Centre)

For Geneva Healthcare Field Staff:  call 0800 436 382 (0800 GENEVA)

NOTE:  The Incident Reports (IR) are completed by the Care Coordinator/Service Facilitator.  See “How do I escalate any concerns? (For all staff)” below for more information.

  • For Office Staff:  See “How do I escalate any concerns? (For all staff)” below for details.

IMPORTANT:  Any staff member who tests positive for COVID-19 will need to  immediately escalate your situation to your Care Coordinator / Service Facilitator / Team Leader / Manager to ensure the appropriate risk assessment and contact tracing occur.

What leave can you take if you or a family member is ‘high risk’?

Under the COVID-19 Protection Framework, staff are expected to work as normal within the guidelines issued under each framework.

Click here to find out who are ‘high risk’ people.

What if you’re sick with COVID-19 or a close contact?

If you’re sick with COVID-19 or identified as a close contact by the Ministry of Health and advised to isolate and unable to work from home, you will be eligible for payment under the COVID-19 Leave Support Scheme as long as you provide the appropriate proof. If the Incident Report (IR) is not completed, you won’t be eligible for compensation under the COVID-19 Leave Support Scheme.

What leave can I take if I choose not to work?

If you choose not to work for reasons not listed above, you will need to apply for leave by way of the normal process.

Can I get the COVID-19 Wage Subsidy?

Unfortunately, New Zealand Health Group and all of our subsidiaries do not meet the criteria for the COVID-19 Wage Subsidy.


Essential Frontline Staff & Support Worker questions

Can I still go to work?

Yes, but please take all necessary safety procedures and follow MOH PPE guidelines, including wearing a mask at all times when interacting with clients or taking public transport between clients.

How can I keep myself safe at work?

  • Refer to the risk assessment questions when you arrive for shifts and appointments (Risk Assessment Guides)
  • Use your PPE following the Ministry of Health guidelines. Click here for Ministry of Health guidelines.
  • Basic hygiene measures must still be maintained.  Click here so you can self-enrol into the MySkill Infection Control training
  • Maintain physical distancing when you are out in the community, and wear a mask where required.
  • Keep track of where you have been by using the Covid-19 Tracer App.
  • Stay home and self-isolate if you are unwell.
  • Get vaccinated.

Click here for more information.


Personal Protective Equipment (PPE) questions

How do I wear my PPE?

Our training partners at MySkill have a number of courses for you to self-enrol into relating to COVID-19 and PPE.

For a very quick PPE overview click here for Geneva Healthcare staff, click here for HealthCare NZ staff.

For more in-depth learning.  Click here to go to the article on what training is available. 

How often should I change a mask?

A surgical/medical grade mask should be changed when:

  • It is damp, soiled or damaged
  • In between patients unless used in a cohort situation or during sessional use, such as at a Community Testing Centre.
  • The same mask should not be worn across multiple home visits (where there are more likely to be contamination risks between patients/clients).

How can I order PPE?

HealthCare NZ staff can now order their PPE via their Kahu mobile app.  These requests will be sent to ppe@healthcarenz.co.nz to process your order. Orders will be dispatched within 5 working days to your home address on file.  Simply follow the steps below on your Kahu app.

  1. Click on “Forms”
  2. Click on “Order PPE”
  3. Enter the PPE equipment required
  4. Click Submit

You can also email your requests, masks, aprons, glove type (latex or non-latex) and glove size with their name, postal address and phone number to PPE@healthcarenz.co.nz and we will get this sent out to you.

NZCare arrangements for PPE remain the same.

Geneva Healthcare staff can order through the Customer Love Team or your usual Care Coordinator. We will send PPE out via courier. 

Is there any cost to ordering PPE?

There is no cost to ordering PPE from us to use while you’re working. Please follow the Ministry of Health guidelines for when to use PPE.

Can I order PPE for other people?

To purchase PPE for loved ones, please visit your local pharmacy or grocery store.


What if you’re required to have a COVID-19 test or isolate?

Please follow the directions in the Ministry of Health guideline and immediately advise your Care Coordinator / Service Facilitator or Manager if:

  • You are required to have a COVID-19 test or isolate in line with the Ministry of Health (MOH) public health guidance
  • You are a contact who attended a location of interest during the relevant time frames

What should I do next?

Please take the test (or several tests as may be required by the Ministry of Health for you), stay at home and isolate while awaiting test(s) results and immediately advise your Care Coordinator/Service Facilitator or Manager on:

  • Follow any further updated instructions from the Ministry of Health before returning to work, e.g. see information on this page and this page.
  • You will need to provide evidence of a negative test result(s) and work through an internal risk assessment before you can come back to work. This process will be explained to you when you advise us of your negative test result.  
  • You will be paid as normal for the work you miss.

How do I escalate any concerns? (For all staff)

So that we can make the necessary arrangements to ensure you and your client’s health and safety, please follow your escalation process and advise us immediately on:

 Do this if:

  • You are unwell and therefore need to stay home.
  • You or some members of your household have concerns relating to COVID-19 or are experiencing symptoms, please stay at home and contact Healthline or your GP about getting tested.
  • You have any concerns about your wellbeing or the wellbeing of the person you support.
  • You’ve been identified as a contact with a person who has been tested for COVID-19, or if you or some members of your household have been tested for COVID-19, please stay home and advise us immediately.

(For office staff use ONLY) COVID-19 testing and reporting questions

HealthCare NZ

Please follow the process below to ensure we can monitor and manage any testing and associated activity.

  • Email any notifications of staff or clients who have been tested for COVID-19 or are in isolation to our dedicated email address – hcnz.covid19@healthcarenz.co.nz using one of the templates provided. A separate template for each test is required. 
  • All staff members who have been tested must self-isolate and not come into contact with other staff or people we support while they wait for the results.
  • Any positive staff/Client COVID-19 cases need to be reported immediately to Vanessa Pullan, Director of Nursing and Allied Health, on 027 452 8900.
  • When you are making notifications of staff or client testing, please ensure you include answers to the questions in the templates, including what actions have been taken to support staff and client safety and any other people that may have had close contact.
  • Please save a copy of each notification form sent to the email address. Staff can use the same form to update details rather than a completely new form.

Below is the process and sheet for branch staff to complete under the direction of their manager when notified of a positive COVID-19 test.

Click here to download HealthCare NZ’s branch process

Click here to download HealthCare NZ’s Covid-19 testing and reporting sheet

Geneva Healthcare

Please ensure you seek information in line with the questions below and submit an Incident Form. The more information we have, the better. The Coordinator/Consultant/Manager should seek all relevant information from the client or staff member.

  • Have they travelled outside of NZ recently? (if so, when and where?)
  • Have they or anyone they’ve been in contact with within the last 2 weeks been unwell with cold or flu symptoms, including muscle pain and fatigue?
  • Have they or anyone they had contact with been identified as a close contact? How was this determined (e.g. Healthline, the Ministry of Health, or the COVID Tracer App)?
  • Have they or anyone they’ve had contact with visited a location of interest?
  • Have they or their close contact been tested for COVID-19?   
  • Please confirm timeframes with the person and review when the schedule/shifts occurred to help determine contacts since becoming symptomatic.

Click here to view Geneva Healthcare’s process


Working from home or office questions?

For those approved to work from the office, please keep in mind the following:

  • DO NOT come to work if you have any COVID-19 symptoms (runny nose, cough, temperature above 37.3, aching body and joints).
  • Always scan using the COVID-19 tracer app before entering the offices.
  • Wear your mask when you move around the office.
  • You don’t have to wear a mask when sitting at your desk as long as there is a two-metre gap between you and the people around you.
  • Plan your staff attendance in the office to have sufficient space for the 2m rule – consider using alternating days or weeks for attendance.
  • Hold virtual meetings where possible to limit the number of people in a meeting room.

For Office Reception re Clients or others attending meetings at our office premises, please ensure that:

  • All visitors must have a valid My Vaccine Pass.
  • All visitors must sign in using the COVID-19 tracer app or a physical register at reception.
  • The staff member who hosts the visitors must ask for any COVID-19 related symptoms present on the day (if they are symptomatic, please advise them to hold virtual meetings instead)
  • While on the office premises, visitors must wear masks
  • Please follow required industry guidelines for delivering services to Clients at our office premises, e.g., Disability, Rehab, Mental Health support services sessions, etc.

How can I set up my workstation and laptop to ensure I’m comfortable?

For many of us, we are juggling both working from home and lockdown restrictions. For some, this has meant moving to work in established home offices, and for others, this means setting up a work area quickly and with available resources at home.

Click here to download the working from home tips.

Click here to download Ergonomic tips for Homeworkers.

Free home workspace consultation

During any lockdown, Geneva Healthcare’s Work Solutions team of specialist health professionals will provide free one-off video conference consultations to any New Zealand Health Group employee who would like support with their work from home set up, especially those experiencing discomfort. This free consultation will take around 20 minutes to support problem-solving and reconfirm advice.

To request a consultation, email Ruth.Blackwood@genevahealth.com


Getting vaccinated

Getting the vaccine is the best possible protection for you, your whānau, and the people you care about.  To book your COVID-19 vaccination, please follow these steps:

  1. Click this link to take you to the booking page: https://bookmyvaccine.covid19.health.nz/   
  2. Use the NZ Health Group Access Code (see list below)
  3. Enter and select your chosen suburb (see list below)
  4. Select the NZ Health Group vaccination site and click “Choose Your Appointment Date and Time”, and complete the details on the booking page for your vaccinations. You will be automatically prompted to book both your immunisation dates.
  5. You will receive a confirmation text or email with your booking reference – take this with you to your appointment

Each person must have a booking.  Anyone that arrives without a booking may have to wait for an available spot or may be asked to book for another appointment time and day. We recommend booking 24 hours or more in advance.    If you are outside of those areas, please refer to the other locations available in the ‘Book My Vaccine’ options.

Information for each vaccination site:
Christchurch: Level 1, 30 Lincoln Road, Christchurch
Access Code: BJEO4GTAEM
Suburb: Lincoln Road, Addington
Select: NZ Health Group – Christchurch

Auckland CBD: Level 4, 139 Quay Street, Auckland CBD
Access Code: BGO5YU8WD5
Suburb: Quay Street, Auckland CBD
Select: NZ Health Group – Quay Street

Penrose: Level 1, 60 Hugo Johnston Drive, Penrose
Access Code: BQSCFR88YX
Suburb: Hugo Johnston Drive, Penrose
Select: NZ Health Group – Penrose

Petone: Unit 11, 5 Bouverie Street, Petone
Access Code: BWKJFCGSG1
Suburb: Bouverie Street, Petone
Select: NZ Health Group – Petone

Hamilton: 533 Grey Street, Hamilton East
Access Code: 876DBUBHY6
Suburb: Grey Street, Hamilton East
Select: NZ Health Group – Hamilton

Albany: Level 1, 9 Corinthian Drive, Albany
Access Code: BZ9T68ARFM
Suburb: Corinthian Drive, Albany
Select: NZ Health Group – Albany

Ormiston: Level 1, 211 Ormiston Road, Flat Bush
Access Code: GA1MIEIMEK
Suburb: Ormiston Road, Flat Bush
Select: NZ Health Group – Ormiston

Book your vaccine using your local New Zealand Health Group access code above.


MANDATORY VACCINATION ORDER (including the requirement to receive a booster) 

As your employer, we are required to obtain the official evidence and verification of your COVID-19 vaccination status including any mandated booster vaccinations. Once you have received your vaccinations or added a booster vaccination, it will be added to your My COVID Record page automatically and you can create a new My Vaccine Pass or request an updated certificate. . This can be done by two methods; please see the link below for options.

  • Option 1:  (preferred method) My COVID Record – click here for more details
  • Option 2: Or through the Ministry of Health website – click here for more details

Click here for instructions on how to obtain your official vaccination record.

We ask that you please send your official vaccination verifications including any boosters to either info@healthcarenz.co.nz or info@genevahealth.co.nz as soon as possible.

If you have any questions or would like to discuss further with a nurse or member of our support team, we have set up a dedicated line on 0800 001 995 from 9 am – 4 pm, Monday – Friday.

Where to get your vaccine:

You can book your vaccination for many of the available appointments through our New Zealand Health Group vaccination services (click here for more information or refer to the list above)

You can also walk-in or drive-through any of your local vaccination centres (click here for more details)

Questions or concerns

 If you are worried about the vaccine, we suggest you get the facts from the experts.  We all need accurate and reliable information when we decide for ourselves and our whānau.

Click here for the FAQ, learn from the experts and get answers about popular topics on the Covid-19 vaccine. 

You can also watch our CEO Live Session on vaccination with Dr Siouxsie Wiles by clicking here.

We understand this will be stressful for those who wish not to receive the vaccination and for the clients you care for. We ask that you please reach out to our team or take up the EAP services offered on 0800 327 669


Training available to keep yourself safe

Our training partners at MySkill continually add new training content to support all of us to remain safe at work.  These courses are available on your learning dashboard and are available to everyone. 

Log into MySkill by clicking here, go to the ‘self-enrollable course’ block on your dashboard to see what is available.

MySkill Infection Control Non NZQA click here to enrol

This is a general overview of infection control and how infections spread.  This course is based on the New Zealand Health and Wellbeing Level 2 unit standard and should be completed by everyone in our team, no matter your role.

MySkill Supporting People at Home with COVID-19  click here to enrol

If you are supporting people who have COVID-19 or are at high risk of being exposed to COVID-19 then you should complete this course.  The content focuses heavily on the correct use of PPE and the importance of donning/doffing correctly as well as general COVID-19 information.

If you are new to MySkill or need support please call them on

0800 MySkill (0800 697 5455)
(Monday – Friday 8:00am – 4:00pm)

Or email them at training@myskill.co.nz


Have more questions? Get in touch with us

As always, we are here if you have any questions or concerns. Simply get in touch with your Care Coordinator / Service Facilitator or Manager.

HealthCare NZ

0800 002 722 (support worker staff only)

hcnz.covid19@healthcarenz.co.nz  (office staff only)

Geneva Healthcare

0800 436 382 (support worker staff only)

qualityteam@genevahealth.com (office staff only)