COVID-19 Staff FAQ

Last updated: 12 May 2022

Current Situation

Click below to find out the latest situation and restriction levels in your area.

Important information

We hope everyone is continuing to keep safe and well out there. Please read the following information carefully as we make regular updates, and let us know if you have any questions.

If you’re feeling a little overwhelmed by everything, take a few deep breaths, and remember you’re doing an amazing job under extraordinary circumstances. 

In this article, we cover: 


Close contact and COVID-19 positive staff requirements under orange settings

Under the orange setting, staff identified as a household close contact can continue to deliver services by performing a self-test daily for COVID-19 before going to work.  

How does this work? 

  • New Zealand Health Group has registered as a Critical Business under the Close Contact Exemption Scheme. This means that our staff who are supporting clients in the community or may have to support critical business functions are noted as critical workers.  
  • Staff classified as critical workers can return to work as long as they are asymptomatic (i.e., no Covid-19 symptoms) and pass a Rapid Antigen Test (RAT) every day. The scheme only provides clearance for going to work, performing work activities and returning to the person’s home address.  
  • It does not allow you to go out as usual – you must still follow the isolation at home requirements until the isolation period is over (see Ministry of Health website or advice from the Public Health Unit for more information).  

What do I do if I am a close contact?  

  • You must inform us immediately by emailing [email protected] or [email protected]  
  • Alternatively, if you don’t have an email, please call 0800 001 995 during office hours to talk with one of our team members.  
  • The COVID Team will contact you to make further arrangements. It is important that you keep the text or email that advised you that you are a close contact as you will have to use this to obtain Rapid Antigen Test kits. The team can also assist you to register you as a close contact if one of your household members test positive. This will allow you to obtain the Rapid Antigen Test (RAT) kits.  
  • The COVID team may also contact you and advise you that you are a close contact if we are notified by the Ministry of Health. In this case, the team will assist you to register as a close contact with the Ministry of Health. This will allow you to obtain the Rapid Antigen Test (RAT) kits.  

What is the process for obtaining the Rapid Antigen Test kits?  

  •  If you are a household close contact, the COVID Team will provide you with a letter that contains our company’s registration as a Critical Business and the required information about the business detailing the work that we are performing – this will assist you with obtaining a RAT kit. 
  • You can order the RAT kits online from the Ministry of Health by clicking here. The COVID Team can assist you with the ordering process as well – just call 0800 001 995 for assistance during office hours once you have received your letter from our COVID Team. 
  • You can select the location and time you want to pick the RAT kits up from. This will be a location close to your home such as a COVID-19 test centre or selected chemists and hospitals. 
  • You can then proceed to go to the selected location at the selected time, show them the following for you to be issued with sufficient kits to test daily until your isolation period is complete:  
  1. Letter 
  2. Your company identification if you have been issued with one 
  3. Your personal identification such as a driver’s licence 
  4. Your My Vaccine Pass 
  • If the pickup area is a public testing station, there may be a line. You should not have to queue as a critical worker as there is often another line for critical workers or please approach the staff and identify yourself as a critical worker and explain the reason you are there. 
  • Once you have the RAT, go home and test yourself – this is ‘day zero’. If the test is negative, wait until your next scheduled shift and test yourself before going to work – this is ‘day 1’ – and if that gives a negative result, you can continue with your work activities. 
  • If at any time you have Covid-19 symptoms, stop, and contact the Quality Team immediately by emailing [email protected] or [email protected], or if you don’t have an email, please call 0800 001 995 during office hours to talk with one of our team members. 
  • You are required to take the RAT test every day until ‘day 7’ or the RAT kits you have been provided with have all been used up and you have a negative result before you go to work and not have any major symptoms. 
  • You must log on to My COVID Record and record your result for every test conducted by clicking on this link www.mycovidrecord.health.nz 
  • You must also confirm with the COVID Team when the test has been completed and that you are not symptomatic or have only very minor symptoms. This can be done by emailing [email protected] or [email protected] or by calling our team on 0800 001 995 during office hours. The Quality team will record the confirmation for every day. 
  • You need to keep on testing until you have completed the isolation period as advised by the Public Health Unit team or Ministry of Health. Once the period is over, you can continue as normal without testing. 
  • If you need assistance at any time, please contact our New Zealand Health Group COVID line on 0800 001 995 during office hours or email the COVID Team on [email protected] or [email protected] so we can support your through this process. 

What do I do if I am COVID-19 positive

For frontline staff (e.g. support workers)

  • Notify us and your manager immediately.  
  •  You can return to work under the scheme on day 5 if you are asymptomatic (no symptoms) or have mild symptoms and you return a negative Rapid Antigen Test (RAT) on ‘day 3’ and a negative test on ‘day 4’ prior to going to work.  
  • If you continue to test positive up to day 6 from the time you originally tested positive or developed symptoms and is asymptomatic or have mild symptoms you can return to work on day 8 without any further tests. 

The COVID Team can provide you with a letter that contains the company’s registration as a Critical Business and the required information about the business and work that we are performing.  

Ordering RATs online 

  • You can order the RAT kits online from the Ministry of Health – click here, the COVID Team can assist you with the ordering process as well, just call 0800 001 995 for assistance during office hours.   
  • You can select the location and time you want to pick the RAT kits up from for your ‘day 3 onwards testing’. This will be a location close to your home such as a COVID-19 test centre or selected chemists and hospitals.  
  • You can then proceed to go to the selected location at the selected time, show them either a letter, your company identification, your personal identification such as a driver’s licence or your My Vaccine Pass so that you can be issued with sufficient RAT kits for your daily test until your isolation period is complete (up to ‘day 7’).  
  • If the pickup area for the RAT kits is a public testing station, there may be a line. You should not have to queue as a critical worker as there is often another line for critical workers, or do approach the staff, identify yourself and explain the reason you are there.  
  • Once you’ve picked up the RAT kits, go home and test yourself – this is ‘day 3’. If the test is negative, wait until your next scheduled shift and test yourself before going to work – this is ‘day 4’ – and if the test result is negative, you can continue with your work activities.  
  • At any time if you have symptoms, stop, and immediately contact our COVID Team by emailing [email protected] or [email protected] calling our team on 0800 001 995 during office hours.  
  • You are required to take the RAT test every day and have a negative result and not have any major symptoms before you can go to work.  
  • You must log on to My COVID Record and record your result for every test conducted – click on www.mycovidrecord.health.nz  
  • You must also confirm with the COVID Team when the test has been completed and that you are not symptomatic (no symptoms) or have only very minor symptoms. This can be done through an email to [email protected] or [email protected] or by calling our team on 0800 001 995 during office hours. The COVID team will record the confirmation for every day. 
  • If you continue to test positive up to day 6 you can return to work on day 8 without further testing. 
  • Once you had COVID-19 (as confirmed with a PCR or a RAT test and uploaded to My COVID record) you do not have to take another RAT or a PCR test for 90 days unless you become ill with symptoms or is directed by a Medical Practitioner to take a test. 

For salaried staff that cannot work from home or are client facing

  • Notify us and your manager immediately.  
  • You will receive normal pay from the day of the test until a negative test as noted below. 
  • You must complete an incident report and ensure that your manager informs the relevant payroll team of the dates that you are unable to work until day 6 so that we can apply for the funding from MSD. 
  • You can return to work if you are asymptomatic (no symptoms) or have mild symptoms and you return a negative Rapid Antigen Test (RAT) on ‘day 5’ and a negative test on ‘day 6’ prior to going to work.  
  • The COVID Team will provide you with a letter that contains the company’s registration as a Critical Business and the required information about the business and work that we are performing.  
  • You can order the RAT kits online from the Ministry of Health – click here, the COVID Team can assist you with the ordering process as well, just call 0800 001 995 for assistance during office hours.  
  • You can select the location and time you want to pick the RAT kits up from for your ‘day 5’ and ‘day 6’ test. This will be a location close to your home such as a COVID-19 test centre or selected chemists and hospitals.  
  • You can then proceed to go to the selected location at the selected time, show them either the letter, your company identification, your personal identification such as a driver’s licence or your My Vaccine Pass so that you can be issued with sufficient RAT kits for your daily test until your isolation period is complete (up to ‘day 7’).  
  • If the pickup area for the RAT kits is a public testing station, there may be a line. You should not have to queue as a critical worker as there is often another line for critical workers. If there isn’t, approach the staff, identify yourself and explain the reason you are there.  
  • Once you’ve picked up the RAT kits, go home and test yourself – on ‘day 5’. If the test is negative, wait until your next scheduled shift and test yourself before going to work – this is ‘day 6’ – and if the test result is negative, you can continue with your work activities.  
  • At any time if you have symptoms, stop, and immediately contact our COVID Team by emailing [email protected] or [email protected] or calling our team on 0800 001 995 during office hours.  
  • You are required to take the RAT test every day and have a negative result and not have any major symptoms before you can go to work i.e. day 6 and day 7.  
  • You must log on to My COVID Record and record your result for every test conducted – click on www.mycovidrecord.health.nz
  • You must also confirm with the COVID Team when the test has been completed and that you are not symptomatic (no symptoms) or have only very minor symptoms. This can be done through an email to [email protected] or [email protected] or by calling our team on 0800 001 995 during office hours. The COVID team will record the confirmation for every day.

For salaried staff that can work from home

Please follow the directions in the Ministry of Health guideline and immediately advise your Manager if you have been identified as a household contact or test positive.  If advised to take a test, please take the test, stay at home and isolate while awaiting test(s) results and immediately advise your Manager and send a notification to either: 

HealthCare NZ:  [email protected]  or 0800 001 995

Geneva Healthcare:   [email protected] or 0800 001 995. 

  • If your work can be performed from home, continue to work as normal. If you decide not to work as you are unwell, you will need to apply for sick leave.  
  • If your circumstances change and you can no longer work from home (see process above). 
  • If you have a household contact that is positive and requires support and you can work from home but need to support them, then you will need to apply for sick leave. 

Personal Protective Equipment (PPE) questions

Wearing of masks 

It remains a requirement under red and orange settings for all frontline staff to wear at least a medical grade mask when attending to clients. 

How do I wear my PPE?

Our training partners at MySkill have a number of courses for you to self-enrol into relating to COVID-19 and PPE.

For a very quick PPE overview click here for Geneva Healthcare staff, click here for HealthCare NZ staff.

For more in-depth learning.  Click here to go to the article on what training is available. 

How often should I change a mask?

A surgical/medical grade mask should be changed when:

  • It is damp, soiled or damaged
  • In between patients unless used in a cohort situation or during sessional use, such as at a Community Testing Centre.
  • The same mask should not be worn across multiple home visits (where there are more likely to be contamination risks between patients/clients).

How can I order PPE?

HealthCare NZ staff can now order their PPE via their Kahu mobile app.  These requests will be sent to [email protected] to process your order. Orders will be dispatched within 5 working days to your home address on file.  Simply follow the steps below on your Kahu app.

  1. Click on “Forms”
  2. Click on “Order PPE”
  3. Enter the PPE equipment required
  4. Click Submit

You can also email your requests, masks, aprons, glove type (latex or non-latex) and glove size with their name, postal address and phone number to [email protected] and we will get this sent out to you.

NZCare arrangements for PPE remain the same.

Geneva Healthcare staff can order through the Customer Love Team or your usual Care Coordinator. We will send PPE out via courier. 

Is there any cost to ordering PPE?

There is no cost to ordering PPE from us to use while you’re working. Please follow the Ministry of Health guidelines for when to use PPE.

Can I order PPE for other people?

To purchase PPE for loved ones, please visit your local pharmacy or grocery store.


COVID-19 Protection Framework

What are the current COVID-19 Protection Framework restrictions?  

Find out what restrictions are in place at the current system so you can keep everyone in your community safe.  

Click here to find out more about the framework settings.  


Support services questions


Our services under Orange Setting

Are we still providing home and community support?

We still provide Home & Community Services. Homecare Support Workers will attend all shifts on their roster unless they’re advised of any changes.

What services are NZCare and Geneva Community Living Support providing?

  • Residential Services will operate as per usual. Staff may move between services; however this will be kept to a minimum. Visits with agreed whānau and close friends are allowed with mandatory recording and contract tracing.
  • Disability Community Support Services are provided as per usual. Staff movement should be minimised between homes, and activities should maintain physical distancing where possible.
  • Respite and Day Services will re-open in a limited way and where urgent support is required.

What services are Geneva Rehabilitation and Disability Support providing?

  • All aspects of business can be delivered in person if telehealth cannot meet clinical needs. 
  • Risk assessment used to consider the level of PPE required, the method of service delivery (for example, remote or face to face), and staff movements in the location of our services if case numbers are high or vaccination rates are low.
  • Will maintain 1-metre physical distancing (some support services will face capacity limits).
  • Wear PPE where physical distancing cannot be maintained.
  • Encourage the use of face coverings everywhere.
  • Log all visitors using the NZ COVID Tracer app or a manual sign in for contact tracing.
  • Restrictions on numbers pertain only to physical space limitations and ensuring physical distancing. Therefore maximum numbers will vary across sites.
  • My Vaccine Pass must be shown to providers for eligible people to ensure they can access the community.
  • We will develop other options for those who cannot attend our services due to health reasons.
  • Equipment and modification services will be carried out, drawing on all risk assessment, contact tracing, use of PPE, physical distancing (where appropriate) and use of the NZ COVID Tracer app or a manual sign in register for contact tracing.
  • Regional offices/bases are open, within office guidelines.

What services are Solora providing?

  • ACC, IHCS and ISSC Services – all services delivered BAU.

What services are Explore/Gains providing?

Refers to all services delivered, including individual and group-based services in the community, in residential settings or NZHG offices.

  • All services can be delivered face to face if telehealth cannot meet the client’s clinical needs. 
  • Clients can be seen in the office with public health measures – scanning in, screening, PPE, distancing and cleaning protocols.  No congregation in waiting areas or overlap between clients.
  • If all members provide a vaccination pass for group training, there is no limit on the group size.
  • If any group members do not provide proof of vaccination, the pass group size is limited to 50 or less. Assuming 1-meter physical distancing can be maintained.
  • Spaces where group training is provided must have adequate ventilation; there must be an accurate attendance record and no shared catering.
  • If multiple groups are in one space, groups must remain greater than 2m apart, and cleaning must be completed after leaving a space.

What services are Mental Health NZ providing?

  • Services continue to be provided face to face if telehealth cannot meet the client’s clinical needs.
  • 1-meter physical distancing must be maintained and appropriate PPE used.
  • If whaiora has been defined as having a High Index of Suspicion before entry and has had a Covid test, they will only be admitted to the service if they are the only whaiora in the house at that time. No other whaiora will be accepted into service until the person receives confirmation of a negative test result. A small dedicated team will work with the whaiora.

What services are MySkill providing?

  • Business as usual with risk assessments in place for face-to-face training.

What services are Umbrella providing?

  • All services can operate normally.  In-person meetings, consultations and workshops are available.
  • Customers are required to ensure all H&S guidelines are met when providing a venue, including appropriate distancing (1m between colleagues, 2m or facilitator, adequate ventilation, accurate attendance record, no shared catering, all participants are double vaccinated).

Direct to Consumer

  • Staffing services continue per client requirements as normal.
  • Freedom Consultants continue field installations and work orders with appropriate PPE for in-home services.
  • Private Care NZ follows home & community services regarding PPE and works with clients on the level of support they require.

Office locations

  • Office locations are encouraged to work from home.
  • Staff working from the office must be double vaccinated, and a 1m social distancing be in place.
  • Where possible, split teams with alternative weeks in the office to limit exposure.
  • All visitors and contractors to office locations must produce their My Vaccine Pass.
  • Business-critical travel only to Red locations – approval by the relevant Executive.
  • Staff that travelled from a Red area to an Orange area must wear a mask in the office with a lower rating (Orange or Green).
  • Staff returning from a Red area must wear a mask for 5 days when in the office (at a lower setting) and monitor for symptoms. If no symptoms after 5 days work per the setting requirements.
  • Meetings with unvaccinated clients/visitors to be held outside the office, preferably in an open-air setting with appropriate social distancing.
  • No hongi’s or handshaking when greeting visitors.

Our services under Green Setting

  • You can go back to business as usual for all services you provide 
  • Risk assessment used to consider 
    • The level of personal protection equipment (PPE required)  
    • The method of service delivery (for example, remote or face to face) 
    • Staff movements in the location of our services if case numbers are high or vaccination rates are low.   
  • Continue following safety precautions and wearing masks in all public transport across Aotearoa New Zealand 
  • Please download and use the NZ COVID Tracer App
  • Stay home and self-isolate if you are unwell 
  • Use My Vaccine Pass 
  • Office locations – all workplaces are open.  
  • Face coverings are encouraged indoors. 

Essential Frontline Staff & Support Worker questions

Can I still go to work? 

Yes, but please take all necessary safety procedures and follow MOH PPE guidelines, including wearing a mask at all times when interacting with clients or taking public transport between clients. 

How can I keep myself safe at work? 
  • Refer to the risk assessment questions when you arrive for shifts and appointments (Risk Assessment Guides
  • Use your PPE following the Ministry of Health guidelines. Click here for Ministry of Health guidelines. 
  • Refer to the risk assessment questions when you arrive for shifts and appointments (Risk Assessment Guides)
  • Use your PPE following the Ministry of Health guidelines. Click here for Ministry of Health guidelines.
  • Basic hygiene measures must still be maintained.  Click here so you can self-enrol into the MySkill Infection Control training
  • Maintain physical distancing when you are out in the community, and wear a mask where required.
  • Keep track of where you have been by using the Covid-19 Tracer App.
  • Stay home and self-isolate if you are unwell.
  • Get vaccinated.

Click here for more information. 


How do I know if it’s safe to interact with clients?

You can download the updated Ministry of Health’s (MOH) Risk Assessment guidelines to determine whether interacting with clients is safe.  Please refer to this document before the start of every shift to ensure your and your client’s health and safety.  Based on this Risk Assessment guideline, please immediately advise your Care Coordinator/Service Facilitator if you have any concerns before the start of every shift.

The updated risk assessment guide can be found in this document
The updated COVID-19: Infection prevention and control recommendations for health and disability care workers and be found here


General questions

What are the symptoms of COVID-19?

Find out what the COVID-19 symptoms are, how fast they appear and what to do if you have any symptoms. If you, a household member, or a close contact is experiencing any symptoms, please also notify your Service Facilitator / Care Coordinator or Manager as soon as possible.  

Click here to view COVID-19 symptoms.  

How can I track where I have been?

We encourage you to download the NZ COVID Tracer App to your phones and scan each time you enter or leave any services and at other locations and businesses in the community. If you cannot use the Tracer App, please use an alternative system, e.g. manual sign-ins and keeping a record of your movements. Remember that it is now mandatory to scan or manually sign in at cafes, busy venues, and events.  

Click here to download the NZ COVID Tracer App.  

What should I do if I become unwell?

If you have cold, flu or COVID-19 symptoms, call Healthline, your doctor or iwi health provider. They will tell you if you should get a COVID-19 test. If you are required to take a test, please notify your Service Facilitator / Care Coordinator or Manager as soon as possible.  

Click here to view more info about testing.  


Taking Leave Questions

What leave can you take if you need a COVID-19 test? 

If you require a COVID-19 test and you cannot work from home (e.g. Support Workers, other field staff, or office staff without a laptop), you will be paid for the time off work until you receive a negative result under the Short-Term Absence Payment. You can order RAT kits online from the Ministry of Health – click here, the COVID Team can assist you with the ordering process as well, just call 0800 001 995 for assistance during office hours once you have received your letter from our COVID Team. 

If  your Incident Report (IR) is not completed, you won’t be eligible for payment.  For an Incident Report (IR) to be completed:  

  • For Field Staff (e.g., Support Workers):  Call our office immediately  

For HeathCare NZ Field Staff:  call 0800 002 722 (Service Centre)  

For Geneva Healthcare Field Staff:  call 0800 436 382 (0800 GENEVA)  

NOTE:  The Incident Reports (IR) are completed by the Care Coordinator/Service Facilitator.  See “How do I escalate any concerns? (For all staff)” below for more information.  

  • For Office Staff:  See “How do I escalate any concerns? (For all staff)” below for details. 

IMPORTANT:  Any staff member who tests positive for COVID-19 will need to immediately escalate their situation to their Care Coordinator / Service Facilitator / Team Leader / Manager to ensure the appropriate risk assessment and contact tracing occur. 

What leave can you take if you or a family member is ‘high risk’? 

Field staff – This is covered by the COVID-19 Leave Support Scheme. We will apply for, and pass on this payment, and top up (where appropriate) to average weekly pay, calculated on a 4-week average of earnings based on the 4 weeks prior to you being off work. If you fall into this category, we will need a medical certificate as proof before we apply for the payment and pay you.  

Office staff – If you can work from home, please continue to do so.   

Click here to find out who are ‘high risk’ people.  

How does my leave work if I have been told to isolate at home for a period of time due to a household member testing positive for COVID-19 or being a close contact and have been told to isolate for a period of time? 

If you are able to work from home, but choose not to, you will not be paid. You can choose to be paid Annual Leave if available. Otherwise, it is Leave Without Pay. If you do not have the ability to work from home, you will be paid 100% of your average weekly earnings until the end of your isolation period and you have returned a negative test. This is covered by the Leave Support Scheme. 

If advised as a close contact please follow the process under COVID-19 Protection Framework: Red Setting Phase 2 and 3 above. 

What leave can you take if you’re sick with COVID-19? 

If you are COVID-19 positive and you can work from home, you will need to apply for sick leave if you cannot work due to being sick. If you can’t work from home, we will apply for the Leave Support Scheme and we will pay your average weekly earnings based on the 4 weeks prior to being off work.   

Under the COVID-19 Protection Framework – Orange   

  • Only household close contacts are required to isolate. Those staff that are close contacts under the Close Contact Exemptions Scheme can continue to work as outlined under COVID-19 Protection Framework: Orange Settings above.   
  • Critical workers can return to work after 5 days if they are asymptomatic (i.e., no Covid-19 symptoms) and pass a Rapid Antigen Test (RAT) every day. The scheme only provides clearance for going to work, performing work activities and returning to the person’s home address.  
  • If you develop symptoms at any point as a close contact start with your 7 day isolation period.  

What leave can I take if I choose not to work? 

Any worker, office or field staff, who are not willing to work for any of the reasons above will not be paid. You can choose to be paid Annual Leave if it’s available. Otherwise, it is Leave Without Pay.   

Can I get the COVID-19 Wage Subsidy? 

Unfortunately, New Zealand Health Group and all our subsidiaries do not meet the criteria for the COVID-19 Wage Subsidy. 


COVID-19 Payments And Requirements

For any questions regarding COVID-19 payments and guidelines, click here 


Working from home or office questions?

From 2 May 2022, New Zealand Health Group office staff will be able to start to return to the office, either full-time or on a hybrid basis –working both from home and the office. 

Given the progress with our COVID-19 response, we feel that it is the right time to encourage teams to come together to work from their normal office locations. This has the added benefit of face to face social interactions between work colleagues, which is vital for our continued success.

For those approved to work from the office, please keep in mind the following: 

  • DO NOT come to work if you have any COVID-19 symptoms (runny nose, cough, temperature above 37.3, aching body and joints). Advise your line manager immediately and seek a COVID-19 test.   
  • You do not have to wear a mask when you are in the office.  

For Office Reception re Clients or others attending meetings at our office premises, please ensure that: 

  • All visitors sign in using the physical register at reception.   
  • The staff member who hosts the visitors must ask regarding any COVID-19 related symptoms present on the day (if they are symptomatic, please advise them to hold virtual meetings instead).
  • Please follow required industry guidelines for delivering services to Clients at our office premises, e.g., Disability, Rehab, Mental Health support services sessions, etc.   

How can I set up my workstation and laptop to ensure I’m comfortable? 

For many of us, we are juggling both working from home and lockdown restrictions. For some, this has meant moving to work in established home offices, and for others, this means setting up a work area quickly and with available resources at home. 

Click here to download the working from home tips. 

Click here to download Ergonomic tips for Homeworkers. 

Free home workspace consultation 

During any lockdown, Geneva Healthcare’s Work Solutions team of specialist health professionals will provide free one-off video conference consultations to any New Zealand Health Group employee who would like support with their work from home set up, especially those experiencing discomfort. This free consultation will take around 20 minutes to support problem-solving and reconfirm advice. 

To request a consultation, email [email protected] 


MANDATORY VACCINATION ORDER (including the requirement to receive a booster) 

As your employer, we are required to obtain the official evidence and verification of your COVID-19 vaccination status including any mandated booster vaccinations. Once you have received your vaccinations or added a booster vaccination, it will be added to your My COVID Record, please refer to this link on how you can obtain your verification and how to send it.

We ask that you please send your official vaccination verifications including any boosters to either [email protected] or [email protected] as soon as possible. 

For any questions, please call our NZHG Covid Support Team   on 0800 001 995 from 9 am – 4 pm, Monday – Friday.  

Where to get your vaccine: 

You can book your vaccination here

You can also walk-in or drive-through any of your local vaccination centres (click here for more details) 

Questions or concerns 

 If you are worried about the vaccine, we suggest you get the facts from the experts.  We all need accurate and reliable information when we decide for ourselves and our whānau. 

Click here for the FAQ, learn from the experts and get answers about popular topics on the Covid-19 vaccine.  

You can also watch our CEO Live Session on vaccination with Dr Siouxsie Wiles by clicking here. We understand this will be stressful for those who wish not to receive the vaccination and for the clients you care for. We ask that you please reach out to our team or take up the EAP services offered on 0800 327 669 


Getting vaccinated (including booster shots)

Getting the vaccine (and the booster shot when you qualify) is the best possible protection for you, your whānau, and the people you care about. 

You can get your COVID-19 vaccination and booster shots at your local GP, pharmacy or make arrangements through the online booking system at by clicking here.


MOH Reimbursement for your COVID-19 booster (for home and community support workers only)

The Ministry of Health have confirmed that funding is available for frontline home and community support workers and disability supported living workers who are able to receive their COVID-19 booster vaccination on or before 31 May 2022. 

If you have had your booster and provided us with your verification of this there is nothing further you need to do, we will apply for this for you and you will be reimbursed (subject to the Ministry of Health’s approval) – more details below. 

If you have had the booster but not sent in your verification, please send this by emailing to either [email protected] or [email protected].  Please click here to find a guide on providing your verification. 

If you are yet to have your booster you are eligible to from 3 months of having your second primary dose, we encourage you to please get your booster as soon as possible. 

How much will I be paid? 
NZHG will reimburse you for receiving your booster, subject to it being approved by the Ministry of Health. The funding is based on your wage, time of 1.5 hours and a return trip of 10km. 

How do I get paid for this? 
You don’t need to do anything, if you have sent your booster verification as above in line with the Booster Mandate request we will apply for this for you and then once approved and we receive payment, this will be paid directly into your bank account. 

When will I be paid for this? 
New Zealand Health Group will be claiming this funding on your behalf with an expected payment to be made in June/July as per the Ministry of Health guidance. Payment will occur after the Ministry of Health has approved and New Zealand Health Group have received the funding to pass on to you. 

If you have any questions, please call our Mandatory Vaccination Team on 0800 001 995 


Training available to keep yourself safe

Our training partners at MySkill continually add new training content to support all of us to remain safe at work.  These courses are available on your learning dashboard and are available to everyone.  

Log into MySkill by clicking here, go to the ‘self-enrollable course’ block on your dashboard to see what is available. 

MySkill Infection Control Non NZQA click here to enrol 

This is a general overview of infection control and how infections spread.  This course is based on the New Zealand Health and Wellbeing Level 2 unit standard and should be completed by everyone in our team, no matter your role. 

MySkill Supporting People at Home with COVID-19  click here to enrol 

If you are supporting people who have COVID-19 or are at high risk of being exposed to COVID-19 then you should complete this course.  The content focuses heavily on the correct use of PPE and the importance of donning/doffing correctly as well as general COVID-19 information. 

If you are new to MySkill or need support please call them on 

0800 MySkill (0800 697 5455) 
(Monday – Friday 8:00am – 4:00pm) 

Or email them at [email protected] 


Have more questions? Get in touch with us

As always, we are here if you have any questions or concerns. Simply get in touch with your Care Coordinator / Service Facilitator or Manager.

HealthCare NZ

0800 002 722 (support worker staff only)

[email protected]  (office staff only)

Geneva Healthcare

0800 436 382 (support worker staff only)

[email protected] (office staff only)