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Reach EAP services for New Zealand Health Group staff. Provided by Umbrella Enhanced EAP

Reach EAP is the dedicated New Zealand Health Group provider for your wellbeing and counselling support. This is our consolidated solution –  easy to  access and FREE for all New Zealand Health Group staff.  

NZHG wants nothing more than for everyone in their business to feel safe and supported – so they can be at their best when they come into work. With Reach EAP staff have easy access to confidential support and wellbeing options. 

Our lives, how we work, how we relate to people, and what is possible are constantly changing. Balancing the elements of Te Whare Tapa Whā in our lives can sometimes be hard for us to do – Wairua (Spiritually), Hinengaro (Emotionally/Mentally), Tinana (Physically), and with Whānau (Family).

New Zealand Health Group is committed to employee hauora and resilience, and Reach EAP is here to help us adapt and find the best way forward in our hauora journey.

What can Reach EAP do? 

Reach EAP provides personal and workplace counselling services within a planned, collaborative and tailored approach to your holistic wellbeing.   

Reach EAP will connect you to a wellbeing professional so you can confidentially talk to someone who will listen and support you to:  

  • Improve your work-life balance  
  • Improve your mood and wellbeing  
  • Improve health with skills for living well  
  • Manage stress and cope with challenges  
  • Unlock your potential 
  • Learn skills to help you thrive and strengthen you wellbeing whare
Click the button below to get in touch, or give us a call on 0800 643 002 to get started.

Umbrella is not an emergency provider/service.  If you or someone you are supporting are really struggling and need urgent support for mental health or safety issues, use the services below.

Need urgent support?

  • Local crisis team: Crisis teams (called CATT or PES) provide 24-hour, seven-days-a-week assessment and short-term treatment services for people experiencing a serious mental health crisis. If you think you or someone you know has reached ‘crisis point’ or there are urgent safety issues then contacting your crisis team is the best course of action. Crisis teams are often located at your local emergency department at hospitals.
    Use this link to access nationwide crisis team contact details
    You call also call Healthline 0800 611 116 to get contact details for your local crisis team.
  • Suicide Crisis Helpline:A free, nationwide service available 24 hours a day, 7 days a week. 0508TAUTOKO or 0508 828 865 (can provide guidance to support people).
  • Need to talk help line?Call or text 1737 open 24/7 to reach a mental health professional. This is a valuable resource for anyone dealing with stress, depression, anxiety or simply anyone who just needs to talk to a trained counsellor. 
  • Police/Ambulance: Call 111 to get help in an emergency or any life-threatening situation, or to request a welfare check.

Additional support services:

  • Depression Helpline open 24/7, call 0800 11575 or Text 4202 
  • Lifeline open 24/7, 0800 543 354 or text 4357 
  • Family Violence Information Line (are you ok) 0800 456 450 
  • Anxiety Helpline open 24/7 on 0800 269 4389 
  • Māori Alcohol Drug Helpline open 24/7 on 080 787 798 text 8681 
  • Māori Gambling Help line open 24/7 0800 654 656 
  • Ola Lelei Pacific Help line on 0800 652 535 
  • Oranga Tamariki, Open 24/7 on 0508 326 459 for concerns about a child or young person  
  • Safe to talk open 24/7 call 0800 044 334 or text 4334 
  • Shakti crisis line Open 24/7 on 0800 742 584 
  • Vai lelei Pasifika Gambling Helpline Open 24/7 0800 654 657 
  • The Vagus Centre for Chines Mental health 09 624 4639 
  • Asian family services 0800 862 342 
  • Elder Abuse response Service open 24/7 0800 32668 65 or text 5032 
  • Women’s refuge open 24/7, 0800refuge on 0800 733 853 
  • Healthline 0800 611 116 
  • Quitline 0800778778 text 4006 
  • Alcohol and drug line open 24/7 0800787797 or Text 8681  
  • Gambling Helpline open 24/7, 0800 654 655 or Text 8006 
  • for Prostate online decision support to help men and whanau understand options 
  • GP or health centre nurse
  • Mental Health Foundation: Resources about mental health and wellbeing (09) 623 4812
  • Rural Support Trust: to get assistance with distress, street anxiety and or depression 0800 787 254
  • Samaritans: 24/7 crisis help line, run by trained volunteers 0800 726 666
  • Yellow Brick Road: Provides mental health support for families who have a loved one experiencing mental health challenges 0800 732 825
  • He Haika: Crisis counselling support 0800 745 477
  • Helping young people understand and deal with depressions. Videos, stories, guides, music, web chat, email chat or free text 5626.
  • What’s up (for 5-18 years olds) 0800 942 8787
  • Whetu Helpline: 0800 4 Whetu (0800 4 94388) Kaupapa Māori support services
  • Youthline: (for 12-24 year olds) free helpline service 0800 376 633 or free text 234, email: [email protected]
  • Plunket: Gives advise on parenting issues and your child’s health and wellbeing 24/7 0800 933 922

Wheel of Wellness

The Wheel of Life is a great exercise and tool for helping you create more balance and success in your life. It is often used in coaching and is a great foundation exercise when goal-setting. Click on the button below to download the free wheel of life template.